Each of these formats requires that you have the corresponding player.

What is the difference between Full Screen and Wide Screen?

Fullscreen versions modify the movie from the original format to fill the entire screen of your television. Often times this means that the sides of the movie are “cut off” to fit the picture to your television screen.

Widescreen versions maintain the size and shape of the theatrical version of the movie. The picture adjusts with black bars on the top and bottom to fit the picture on your television with a wider and shorter aspect ratio. This format ensures that you are able to view the picture as intended for the theatre.

What types of videos do you offer and what do their ratings mean?

Harmony Digital Media Consortium and Hewlett-Packard have worked closely with PTA in selecting theatrical and television titles for this video store. Collectively, we strive to offer only video entertainment suitable for families. In making title selections, we have relied upon ratings provided by the Motion Picture Association of America (MPAA) and the broadcast and cable television networks, as well as reviews and assessments of third party information sources. As an added security measure, PTA Video Store requires customers to enter a valid credit card number as age verification or proof of parental permission when purchasing PG13 rated materials.

Videos available on this site include titles rated by the Motion Picture Association of America as:

And titles rated by the broadcast and cable television networks as:

Movies and television programming that appear in this store but have not been rated by the MPAA or that do not carry ratings consistent with the TV Parental Guidelines are in Harmony's opinion equivalent to materials carrying a G, PG or TVPG rating.

Videos with the following ratings (and unrated materials with similar content matter in the opinion of Harmony) have been excluded from this video store:

For more information on the Motion Picture Association of America’s rating system, please visit www.mpaa.org/FilmRatings.asp and for information on TV ratings and the TV Parental Guidelines please visit www.tvguidelines.org/ratings.htm.

PTA feels that it's the responsibility of parents, teachers, and other caregivers to manage children's exposure to electronic media and to promote their media literacy. Ratings are designed to give parents guidance, not make decisions for them. Each family and each child is different. In addition to knowing the ratings of videos, parents should research the plots and themes of specific titles (reading about them in a few different sources) to determine what is appropriate for their children. Because each family has different standards for what may be appropriate for viewing, PTA, Harmony and HP do not make any representations or warranties about the suitability of any particular video for your family. We encourage parents to review and understand the ratings system and to make thoughtful and informed decisions about their family's use of media. To learn more about PTA's position on media and technology click here Media & Technology.

How often do you update your video listings?

We update video listings on an ongoing basis. New videos are added when they are released by studios or other video rights owners, as long as they meet the family-friendly ratings approved for this site.

How do I find videos that I want to purchase?

We provide many ways for you to easily find videos that you will enjoy:

On our home page, check out the New Releases, Coming Soon, and Recommended For You sections.
You can also use the navigation pane on the left side of the home page to browse new releases or choose a particular movie category.
If you're looking for a specific title, try entering it in the Search field at the top of every page.

How do I purchase a video?

Why can't I find a specific video that I am looking for on this site?

Video Downloads: Sometimes studios or other rights owners will not release a video as a download. We are always adding video downloads to our library as they become available, so please check back often.
DVDs: This site only offers family-friendly content. If you believe the DVD you are looking for is family-friendly, then the studio or the rights owners may not have released the title for sale at this time. We are always adding videos to our library as they become available, so please check back often.

How do I view movie previews?

To view movie previews you need to have the Adobe Flash Player installed on your system. Flash Player can be installed from Adobe's website.

Do you offer Parental Controls?

We comply with the Child Online Privacy Protection Act (COPPA).

No rated R, NC-17, or Adult-only content is available on the site.
Users must be 13 years of age or older to register for the service.
Parents should use caution when authorizing minors over 13 years to use an account, as parental controls cannot be set for accounts.

What are the Terms and Conditions for using this service?

Click here to view the Terms and Conditions for using this service.

What is your Privacy Policy?

Click here to be redirected to our Privacy Policy.

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Account Information

How do I create my free account?

Click on the Create a New Account link at the top of any page. To create your account, simply enter your:

First name
Last name
Username
E-mail Address
Password
Password Question
Year of Birth

Why do I need to create an account?

Creating an account registers you in our system, allowing you to redeem your gift cards, use credit cards, and purchase your videos. Plus, when you have an account we can better assist you if you have any questions. Your account is free and easy to setup!

How old do you have to be to sign up for this service?

You must be 13 years of age or older to register for the service.

Are there any requirements to keep in mind when creating my username or password?

Your username and password need to be between 5 - 20 characters, using any combination of letters, numbers and special characters.

How do I update my account information?

Click on the Login link found at the top of any page. After logging in, you will be presented with and Edit Your Profile page where you can change your account information. If you are already logged in, click on the ‘My Account’ link in the upper right hand corner. Here are the things you can do with your account.

Edit Your Profile: On the “Edit Your Profile” page, you can change your login or address information. This is also accessible by clicking on “Personal Data & Addresses”, if you are somewhere else in your account.
My Purchases: In the left hand column, clicking on “My Purchases” will present you with the orders you have placed, including order number and shipping status. Clicking on the order number will provide with the order details.
My Downloads: If you have downloaded videos to your PC, clicking on “My Downloads”, in the left hand column, will present you with which videos you have downloaded.
My PC's: When you download videos, your PC is registered with the video download service. Clicking on “My PC’s”, in the left hand column, will present you with the PCs you have registered. You are allowed up to four per account, so this will also show you how many PCs you have registered.

How do I change my billing address?

How do I change my password?

How do you protect my personal information?

We do not share your personal information or email address with third parties. Please review the Privacy Policy for more information about your rights.

I forgot my password. What should I do?

Click the Login link found at the top of any page then select "Forgot Your Password?" in the Returning Customer section. The wizard will guide you through a few steps. When this process is complete, we'll email a new password to you.

My email is down. How can I receive a new password?

For security reasons, Customer Support cannot edit or provide passwords to customers.

If your email is down temporarily, you can choose the Forgot Password link on the Member Login page and the password will be available to you when your e-mail is working again.

Will my account ever expire?

No. Your account does not have an expiration date. If you're having trouble accessing your account, please make sure you are using the correct password. If you are still experiencing issues, email Customer Support.

If I provide my email address, will I start receiving unwanted emails or spam?

In accordance with our privacy policy, we do not share any of your information.

Can I cancel or delete my account?

Customer Service can deactivate your account for you. Simply email Customer Support for assistance.

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Orders & Billing

What forms of payment do you accept in addition to gift cards?

We gladly accept Visa, MasterCard, Discover, and American Express. You can use a credit card if your purchase total is more than your gift card balance, or if you return to our site and make additional purchases without a gift card.

Do I have to pay sales tax?

Yes, all purchases from this site will be subject to state and local sales tax where applicable. Sales tax is determined on a state-by-state basis. The amount of tax, if any, is shown during checkout.

I added something to my cart but it remains empty without any error message.

Your browser settings might be limiting the cookies that are required to keep track of the items you added to your cart. To correct this follow these steps:

Within Internet Explorer, click on Tools, Internet Options, then Privacy tab.


Set the cookie level to 'Medium' by moving the sliding bar.


Now, click the Sites button. In the lower box labeled 'Managed Websites', make sure www.ptavideostore.com has a setting of 'Always Allow'. If it says 'Always Block', double-click on it so it appears above, then click on 'Allow'.


Click Apply, then click OK.


Refresh your browser by pressing the F5 key on your keyboard.

On the top menu, choose Tools, Options.


In the Options window, click the 'Privacy' icon at the top.


On this page, under the Cookies section, choose 'Exceptions . . .'.


In the Exceptions window, enter the name of the website (www.ptavideostore.com) and click 'Allow'.


Click 'Close'.


Refresh your browser by pressing the F5 key on your keyboard.

My purchase total does not match the charge on my card.

Please email Customer Support with your name, order number, and conflicting charge information.

My credit card was not accepted/has expired. What should I do?

Please double-check the information you entered, try another credit card, or contact your credit card company.

What is your Return Policy?

We apologize for any inconvenience; however, we do not offer exchanges or accept returns. We will only refund your video download if you are unable to watch the video on your PC.

Did we send you the wrong title or a damaged DVD?

If you received the wrong title or if any of the merchandise you received is damaged, we can issue a refund for the item if you return it within 21 days of the ship date on your invoice.

PLEASE NOTE: The product packaging must be unopened (original shrink-wrap still in place). Once we receive the merchandise, we will refund the proper amount to your original method(s) of payment. Unfortunately, we cannot offer refunds on opened merchandise and we do not accept CODs.

To process your refund, please send damaged or incorrect merchandise to the address below with a description of the issue and your name, address, email, and CUST REF #. Our refunds department will work to resolve the problem as quickly as possible.

I downloaded a video but my credit card was never charged.

Please email Customer Support with your name, order number and description of the situation.

Can I cancel an order?

Once you have purchased a video, you cannot cancel the order. Our automated fulfillment system starts working for you immediately after you place your order and begins the delivery process.

Do I have a limited download period after I purchase a video download?

You must install the player and download the video within 7 days or your video download order will be automatically cancelled. The download will start automatically after the checkout process is complete and the player is installed. We encourage you to keep your PC connected to the Internet until the download is finished. Please refer to our Video Download Help section for further questions in this area.

How do I check the status of my orders?

What do I do if I encounter an issue with billing?

If you have a billing issue at any time, please email Customer Support with your name, order number and billing issue information.

How do I find my order number?

To find your order number, launch the video store website and login. Go to 'My Account' (upper right) and click on 'My Purchases' (menu on left). All your orders are listed with their order number. The order number can also be found on your packing slip in the 'P.O. #' box on the upper right or in your order confirmation email as the 'Order Reference Number' in the first paragraph.

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Shipping & Tracking

How are orders shipped?

Once your order is processed, it is shipped via the US Postal Service.

Has my order shipped? How can I tell?

Orders typically take 2-3 business days to process. Once processed, you will receive an e-mail confirming shipment.

How can I track my order?

Since orders are shipped via the US Postal Service, you cannot track them. However, you can track the status of your order by going to My Account and selecting My Purchases.

I never received my order, what should I do?

Orders are typically processed in 2-3 business days and take an additional 5-7 business days for delivery. If your order is not delivered within this timeframe, please email Customer Support with your order number.

An order arrived, but it was damaged or contained the wrong DVD title. What should I do?

Please refer to our DVD Return Policy under the Orders & Billing FAQ section on this page.

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VIDEO DOWNLOADS: Installing & Downloading

What is the HP Digital Media Player? How does it work?

The HP Digital Media Player is a free application used for downloading and viewing videos from our service. It consists of two (2) functional components:

MEDIA PLAYER - Allows for video playback in both normal and full-screen modes.
MY VIDEOS - Lists all completed downloads as well as downloads in progress. You can initiate playback, view show details, or delete videos that you've already downloaded as well as pause or resume shows in the process of being downloaded.

What are the system requirements? What hardware and software do I need?

We recommend the following specifications to ensure that you have a good viewing experience:

Feature	Minimum	Recommended
Operating System:	Microsoft Windows Vista and Microsoft Windows XP (any version, including MCE) with Service Pack 2 installed
CPU:	600MHz	1.5 GHz or faster
Memory:	512 MB	1GB or more
Hard Disk:	10 GB free space	20 GB or more free space
Screen Resolution:	1024 x 768	1280 x 1024
Audio:	Speakers or other audio output and a sound card
Internet Connection:	Broadband/High Speed (DSL or Cable)
Internet Browser:	Microsoft Internet Explorer 6.0 or higher Mozilla Firefox 2.x
Other Software:	Microsoft Windows Media Player version 10 or higher Microsoft .NET 2.0 or higher Adobe Flash 8.x or higher

To find your PC specifications:

Can I download a video on my Macintosh computer?

The HP Digital Media Player video playback and security (Digital Rights Management) are built for the Microsoft Windows operating system. They don't currently run on other systems, such as Apple Macintosh or Linux. However, if your Apple computer runs on an Intel Core Duo processor, you can set up Apple's Boot Camp software to install and run Microsoft Windows XP on your computer along with Mac OS X.

Can I download videos directly to my iPod, Zune or other handheld device?

We do not currently offer portable versions of our video titles.

How much hard drive space do I need?

Minimum system requirements are 10GB of free disk space. The actual amount of hard drive space needed depends on the number of videos you want to add to your video library. Video downloads typically require 500 MB to 1.5 GB of disk space. To find out how much disk space you have available on your hard drive:

I don't have much space on my hard drive. Can I tell the HP Digital Media Player to save my videos to a different drive where I have more room?

Your downloaded titles are stored in the folder you specified in the HP Digital Media Player. Open the HP Digital Media Player and click the Settings tab. Look at the download directory to see where your current videos are saved. You can change the download location to your D: drive or an external hard drive by selecting it from the browse feature.

Will I receive a warning if I do not have enough hard drive space available to download the video?

The system will alert you if you don't have at least 10GB of space available for the video download. You'll need to remove some files from your hard drive to make space for the videos. One way to increase the amount of disk space is to make a backup copy of the old data files onto a storage device such as a CD, and then delete the unused original files. Here are a few other ways to make space:

Empty your recycle bin.
Perform a disk cleanup by going to Start, Programs, Accessories, System Tools, Disk Cleanup.
Remove unwanted/unused programs:


For Windows XP: Choose Start - Settings - Control Panel and select Add or Remove Programs. Select the program(s) you wish to delete, and click Remove.
For Windows Vista: Choose Start - Control Panel - select Programs and Features. Select the program(s) you wish to delete, and click Remove.



For additional information about freeing up hard drive space, go to the Help and Support section of your Microsoft Windows program.

How long does it take to download a video?

Your download time depends on a combination of factors including:

Your Internet connection speed. Dial-up connections are not supported or recommended.
Length of the video. Video file sizes range from 500 MB to approximately 1.5 GB.
Other traffic on the Internet.
Hardware configuration of your PC.

Estimated download times are:

High-speed connections (cable approximately 3Mbps) take about 30 minutes for a video. You can begin watching the video in 2-5 minutes.
Medium-speed connections (cable or DSL approximately 1.5Mbps) take approximately 90 minutes for a video. You can begin watching the video in 5-10 minutes.

Please note that you can start watching the video shortly after your download begins. We offer progressive downloading, which allows you to play the video while the remaining portion is still being downloaded.

How do I increase my download speed?

Please contact your Internet service provider to ask about faster high-speed or broadband access.

How do I install the HP Digital Media Player?

You will automatically be prompted to install the HP Digital Media Player the first time you use our service. During the installation process, you will create a name for your PC and enter your username and password. If for some reason this process does not occur or you accidentally uninstall the HP Digital Media Player, you can find a link in the footer of any page on this website, "Install HP Digital Media Player". Click on that and it will install the player for you.

The installer says that I need to have administrative privileges on this computer. What does this mean?

In order to install the HP Digital Media Player, you must have the correct permissions for the machine you're attempting to perform the installation on. If you're a home user, make sure that your user profile is set to Administrator. If you're attempting to install it at work, you may need to contact your local IT support group for the correct permissions.

What is the OpenCASE Media Agent?

The OpenCASE Media Agent is a Windows service application that manages your video downloads. It also monitors for any updates and/or new videos you have purchased to be downloaded.

Where are my videos stored?

Your digital videos are stored on your PC's hard drive. The default location is:C:\Documents and Settings\\My Documents\My Videos\PTA. Your videos will show up on the player tab of the HP Digital Media Player as well as the Library tab of Microsoft Windows Media Player.

Where can I find the video titles I have already purchased?

Do I need to install the HP Digital Media Player on all of my computers?

The HP Digital Media Player must be installed on any PC that you use to either download videos or watch them. You can register a maximum of four (4) PCs per account.

How long do I have to wait to be able to play the video after it starts downloading?

You can start watching the video shortly after your download begins. We offer progressive downloading, which allows you to play the video while the remaining portion is still being downloaded.

Can I use my PC for other things while downloading?

Yes, using your PC for other things while it is downloading videos will not cause any problems.

Can I watch a video while I am downloading another?

Yes, you can watch a video using your Windows Media Player while you're downloading other videos.

Does my PC have to be connected to the Internet to play a video?

No, your PC does not need to be connected to the Internet to play any video you downloaded from the site.

My download has not started, or my download has stopped during the download process. What should I do?

If your download has stopped or if it does not appear, please reboot your PC to re-establish Internet connectivity.

How many videos can I download at a time?

You can download two videos at a time. If you purchase more than two videos in one order, the first two videos will begin downloading and the others will be held in queue until the first two have completed. If you pause the downloading of either of the two videos, the next in line will begin downloading.

During the registration process I get a 'Technical Error' page when I submit my profile information. What should I do?

Your browser settings might be limiting the cookies that are required for downloading videos from our website. To correct this perform the following:

Within Internet Explorer, click on Tools, Internet Options, then Privacy tab.


Set the cookie level to 'Medium' by moving the sliding bar.


Now, click the Sites button. In the lower box labeled 'Managed Websites', make sure www.ptavideostore.com has a setting of 'Always Allow'. If it says 'Always Block', double-click on it so it appears above, then click on 'Allow'.


Click Apply, then click OK.


Refresh your browser by pressing the F5 key on your keyboard.

On the top menu, choose Tools, Options.


In the Options window, click the 'Privacy' icon at the top.


On this page, under the Cookies section, choose 'Exceptions . . .'.


In the Exceptions window, enter the name of the website (www.ptavideostore.com) and click 'Allow'.


Click 'Close'.


Refresh your browser by pressing the F5 key on your keyboard.

I am having difficulty downloading a video. What should I do?

The HP Digital Media Player on your PC communicates with our servers during the download process. Occasionally, firewalls, antivirus software, and other background programs will interrupt or prevent the download process. Here are some tips:

If you've installed a firewall like BlackICE Defender, Sygate, or ZoneAlarm, remember that you will need to allow the communication through your firewall.
For best results, ensure you have the latest updates installed on your antivirus program.
Restarting your PC and reconnecting to the Internet will sometimes resolve a download issue.



If you need assistance, please email Customer Support

Can I watch videos if my firewall blocks HP Digital Media Player?

Yes, you can still watch videos that you have previously purchased and successfully downloaded. However, unless you unblock access to the internet, your device will not be able to receive licenses for futures videos purchased on your account.

What should I do if I get message saying "Windows Firewall has blocked some features of this program" ?

Click on 'Unblock'. If you click on 'Ask Me Later' you will get this message the next time you open HP Digital Media Player. Visit the Technical Support page for instructions on how to automatically unblock the player.

I am receiving notices from my Firewall or Antivirus asking me if I should allow Internet Access to 'MediaAgent.exe' or 'HP Player.exe'. What should I do?

Select the option to 'Allow' the software to access the internet. Our software uses the internet to transmit and receive information regarding your purchases. This communication happens over a secure channel to ensure your privacy and security.

My Player indicates 'No Connection' and my purchases are not appearing in the download queue.

Our software uses the internet to transmit and receive information regarding your purchases. Check your internet connection and verify your firewall is allowing access to the internet for the Media Player. Go to the Technical Support page for further details.

I just updated my firewall and antivirus software, now I cannot receive my purchases, Why?

Your new software needs to be configured to allow internet access for the Player. Go to the Technical Support page for further instructions.

What ports are used for downloads?

The HP Digital Media Player uses port 443 and ports 2200 to 2299, which must be open at all times

Is my router blocking downloads?

You may have to change settings in your router to grant the player access to the ports it needs, without exposing your computer to viruses and other attacks. Be careful when changing your router configuration as this can affect your network and its security. We support only OpenCASE software. Consult your IT department or computer expert before making changes. To see if a router is interfering with downloads, some people experiment by disconnecting from the router and connecting directly to the Internet. For information about configuring different models of routers, click here.

What if the video doesn't download properly?

If a download is stalled, click 'Pause' and then 'Resume'. That is usually enough to get the download going again. If the download does not resume, please restart your computer and start the player again.

What happens if I close the player or turn off my PC while downloading a video?

The HP Digital Media Player uses a background process that continues to download videos even if you close the Player. It is strongly recommended that you do not turn off your computer while videos are downloading to your PC as the file may become corrupt. If you do turn off your computer, the download stops. When you restart the computer and launch the player again, the download resumes from where it left off.

How can I avoid computer viruses on WMV (video) files?

If you use file-sharing programs to download media files that do not deliver a license, your computer may download a virus. You should not have this problem when you obtain protected files from legitimate online sources. To guard against such attacks, we suggest that you use Microsoft Windows Update to keep your computer current with all security patches for Windows operating systems. You should also install antivirus and anti-spyware programs. They help to protect your computer and keep your system running well.

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VIDEO DOWNLOADS: Compatibility

Do you support my operating system?

We currently support Microsoft Windows XP and Microsoft Vista. We can not support Apple, Linux or 64-bit systems.

What version of Windows Media Player do I have?

Launch Windows Media Player, click Help, and then select About Windows Media Player.

What version of Microsoft .NET do I have?

Go to Add/Remove Programs, and scroll down until you see a listing for Microsoft .NET Framework. There may be multiple versions listed here, so look for the highest number and this is the version you have. It should be 2.0 or higher for this service.

I have a dial-up connection for my Internet service. Is this supported?

We do not support using our video downloading service with a dial-up connection due to the large size of the video files (approximately 500MB to 1.5GB).

I use another service to download my music. Will this cause any technical issues?

No, the HP Digital Media Player only manages videos downloaded from our service and works in conjunction with Windows Media Player to organize all of your favorite video titles right on your PC. This will not affect any digital music services you might use.

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VIDEO DOWNLOADS: Viewing & Licenses

How do I watch my downloaded videos?

All downloaded titles you purchase are viewable directly through the HP Digital Media Player. You can watch videos in the player window in either normal or full-screen mode. If watching in full-screen mode, double clicking the video window will return you to the normal mode. Audio controls let you mute or adjust the volume. In addition, you can also view your content through Microsoft Windows Media Player 10 or higher. To get Windows Media Player, click here.

Where are the videos I downloaded?

To view the list of shows you've successfully downloaded, look at the MY VIDEOS tab on the player. Select any program to play it, delete it, or view its details. You can also see which videos you have downloaded by looking at 'My Downloads' in your account on the site. You need to be logged in to view this list.

What is a license? Why do I need one?

A license is a software key that grants permission for the use of a media file and is a part of Digital Rights Management (DRM). DRM technology protects the copyrights of people who make movies, television, recorded music, and the like. At the same time, it grants licenses to consumers so that they can play media files they have downloaded.

Do I need a license to watch a video? When does a license expire?

Yes, you need a license to watch a downloaded video. When you purchase and download a video, the license is automatically saved on your PC. It's considered a "download to own" license and it never expires. This means the video download is yours to store for as long as you wish.

What happens if I get a message saying “Windows Firewall has blocked some features of this program”?

Click on the ‘Unblock’ button. This message will appear in Windows every time you open HP DMP if it is not check marked in the Exceptions tab of the Windows Firewall settings. If you do not want to continue to get this message, you will need to check mark it on the Exceptions tab in Windows Firewall.

Can I transfer a downloaded video to a different PC?

Yes. The downloaded video can be transferred to another PC, but it will only be playable on PCs that have been registered in your account. You can register a maximum of 4 PCs to a single account.

How do I watch a previously downloaded video on a different PC?

If you haven't already done so, install the HP Digital Media Player on the new PC. The player can be installed by logging onto the new PC, browsing to the video storefront at www.PTAVideoStore.com, and clicking on the 'Install HP Digital Media Player' link found in footer of the storefront.


Follow the HP Digital Media Player installation instructions. When asked to register your new PC, choose a new device name that’s easy to remember.


Copy the video you want to play to the new PC. You can copy the video using a USB Flash drive (Thumb drive), an available network, or from a DVD you've created to backup your video file. Instructions for creating a backup DVD can be found here.


The video media file can be found in the C:\Documents and Settings\USER_NAME\My Documents\My Videos\PTA directory on the PC you originally used to download the video.


The video media file must be copied to the C:\Documents and Settings\USER_NAME\My Documents\My Videos\PTA directory on the new PC.


Contact Customer Support by clicking here and request that your downloaded video be licensed for viewing on your new PC. Include the video name and the device name of your new PC in the request. Customer Support will send you an email when your movie has been licensed for viewing on your new PC.

Can I upload videos to a shared media server?

No, the Terms and Conditions you accept when you purchase a video from our service prohibits you from making the video you download available on a shared server or website. For more information, please click here to read the Terms and Conditions for using this service.

What other players besides the HP Digital Media Player do you support?

The only other player this service supports is Microsoft Windows Media Player version 10 or higher.

Can I watch partially downloaded videos?

You can start watching the video soon after your download begins. We offer progressive downloading, which allows you to play the video while the remaining portion is still being downloaded.

What if my video playback is jerky?

Check to see if your computer meets the system requirements. If it does, you might have too many applications running at the same time. Close other applications and try viewing the video again. If the problem persists, your computer may have other services running that are precluding it from reaching peak performance. In worse cases, your machine could be suffering from spyware or computer viruses.

Do I need a particular version of Microsoft Windows Media Player to watch my videos?

Yes, you need Microsoft Windows Media Player version 10 or higher to watch videos. Titles sold are Window Media Video (WMV) format files protected by Digital Rights Management (DRM) encryption. Microsoft Windows Media Player 10 or higher is able to play and transfer WMV files protected by DRM encryption.

What's causing player errors (or other technical issues)?

Our Player software is built on Microsoft Windows Media components. If you have any detailed technical or operational questions, follow this link to Microsoft's online pages for Windows Media Player.

Can I connect my PC to a TV to watch a video?

Possibly. Connecting your PC to your TV depends on the type of equipment you are using and the type of ports available. Many PCs connect to televisions with S-video/RCA Audio Combo cables or audio/video cables. To determine the best way to connect your PC to your TV, consult your PC and TV manuals.

What if I receive an error message indicating my Microsoft DRM license store is corrupt?

You need to configure your media player to automatically acquire content licenses. To configure your media player:

How do I turn on subtitles, closed captioning or watch special features in a download?

At this time, download videos do not include subtitles, closed captioning or special features.

My screen saver keeps interrupting my video. How do I turn it off?

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VIDEO DOWNLOADS: Backups & Recovery

What does it mean to backup my videos?

To backup your videos means to create an additional copy of the digital video file that you downloaded. You can do so by copying, or burning, that file to a DVD-R disc or copying it to an alternative or external hard-drive. For licensing reasons, burned copies cannot be played on a DVD player. All backup copies burned or otherwise, can only be played on the PC registered to the download or the portable devices that have been synchronized with that PC. For more information about backing up your videos, refer to the Help menu in Windows Media Player.

Why do I need to back up the videos I have purchased?

It is important to backup your videos to ensure that you don't lose the files. It is common practice to back up important files from your hard drive like e-mails, documents, spreadsheets, and pictures. In the event of a computer problem like a hardware breakdown or, if you mistakenly erase a file, a backup allows you to replace that original file with an exact duplicate. It is also a good practice to backup your files prior to upgrading your operating system or when sending the computer in for repair.

What do I need in order to backup my videos?

You will need a DVD burner or external hard drive to back up a video file. For licensing reasons, this copied video cannot be played on a DVD player. All backup copies burned or otherwise, can only be played on the PCs that are registered to your account. For more information about backing up your videos, refer to the Help menu in Windows Media Player.

How do I back up my videos?

Your video files are just like any other files on your computer. In Windows Explorer, you can copy and paste the file to the new location that you would like to store them on. To backup your videos:

If you are not sure which version of Windows Media Player you have, launch Windows Media Player, click Help, and then select About Windows Media Player.

Can I download a video and then burn it to a DVD?

You can backup your videos to DVD, but they will only play on the hard drive of the PC that you used to download the video.

How do I play a backup of a video?

Backed up video files will only play on the same PC from which the original files were purchased. Simply copy the files from the location they were stored back to the PC from which they were originally purchased. You will then be able to play them utilizing the HP Digital Media Player, Windows Media Player 10 or 11.

I have to send my computer in for repairs. What do I need to do in order to keep my videos?

You will need to back up video files. You can follow the directions found in this section. After your PC is repaired, it may be necessary to restore your licenses. In order to restore your licenses please email Customer Support.

My hard drive died. Luckily, I backed-up my videos. How do I restore them on my PC?

If you need to restore your digital video titles, simply copy the files from your backup location (DVD, secondary hard drive, etc) back to the original location on your PC. The default location to copy your saved videos to is C:\Documents and Settings\My Documents\My Videos\PTA. In order to restore your licenses please email Customer Support.

What do I do if I deleted a video by accident?

Our Customer Support team can provide you a single successful download of your purchased video. We recommend that you back up your downloaded titles. To replace a deleted file, you must access your backed up file.

What if my PC crashes or loses power before the download is complete?

If your PC is still connected to the Internet, the download will automatically restart when your PC has power again or reboots. If your PC crashes and will not restart, Customer Support can transfer your videos to a different PC. Click here to send an email to Customer Support.

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Gift Cards

How do I raise money for my local PTA?

You can now buy either plastic OR virtual gift cards online and specify which local chapter that you want to support with your purchase!!! You can do this by clicking here or going to the "Buy Gift Card" link at the top of any page on the PTA Video Store.

How do I obtain redeemable gift cards?

You can buy a video gift card online now for yourself or to give as a gift – just click on Buy Gift Card. Soon video gift cards will also be available at a retailer near you.

How do I use a gift card on the site?

Once you've selected the videos you wish to purchase, you can redeem your gift card during the checkout process. Simply enter the code on the back of the card along with the accompanying PIN number when prompted.

If I don't use the full amount of my gift card at time of my purchase, can I come back later and use the remaining amount?

Absolutely.

What is your cash back policy on gift cards?

Residents of CA, MA, MT, RI, VT, and WA are allowed cash back on their gift cards. The qualifying remaining balance and the amount that will be paid back vary between states. If you are a resident of one of these states, please send an email to the issuer of the card, Harmony Digital Media Consortium, LLC. Include your gift card number, full name and mailing address, and they will begin the process.

What if the code on my gift card does not work?

Check to make sure the card number and PIN code are entered exactly as printed, including any leading zeros. Should your card not be working correctly, or should you encounter any other issues relating to the gift card itself, please contact Harmony Digital Media Consortium, LLC by sending an email with the gift card number.

What if I have issues with my virtual gift card?

Should your virtual card not work correctly, or should you encounter any other issues relating to the virtual gift card itself, please contact Harmony Digital Media Consortium, LLC by sending an email with the gift card number.

The videos I want to purchase total more than my gift card amount. What should I do?

If your total purchase amount is more than the amount redeemable on your gift card, you can use a credit card to pay the remainder of the balance. We accept Visa, MasterCard, Discover, and American Express.

How long should I keep my gift card?

After making a purchase from our site, please remember to keep your gift card until you're sure you are satisfied with your purchase If you need to return an item, your gift card will be credited with the amount.

I have lost my gift card, what should I do?

Gift cards are non-refundable and will not be replaced if lost, stolen, destroyed, damaged, or used without your permission.

How do I track my online gift card order?

You can track your online gift card order by going to the Buy Gift Card section and selecting “Check Order Status.”

Who can I contact if I have questions about my online gift card order?

Send us an email with any questions you might have.

What if I order a virtual gift card online but it never gets received?

All virtual gift cards are emailed to the recipient 24 hours after the order was placed. If 24 hours have passed and the email still has not arrived then please check your “junk/spam” folder in your mailbox for the email. If the email is still not found then please send us an email and we will see to it that your order is processed.

I received a virtual gift card but accidentally deleted the email. What should I do?

Send us an email and we will resend the virtual gift card to you.

I would like to send a virtual gift card but I don’t have an email address for the recipient. What should I do?

In order to send a virtual gift card, you will need an email for the recipient. One idea is to email it to yourself and then forward to your intended recipient.

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Contact Us

How can I contact Customer Support?

You can send an email to Customer Support at any time if you require technical or non-technical assistance while using our service. Please be sure to visit our Help pages first to see if they address your question or issue.

What if I have issues with my gift card?

Should your gift card not work correctly, or should you encounter any other issues relating to the gift card itself, please contact Harmony Digital Media Consortium, LLC by sending an email with the gift card number.

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* Microsoft, Microsoft Windows, Windows XP, Windows Vista, and Media Player are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.