Each of these formats requires that you have the corresponding player.

What is the difference between Full Screen and Wide Screen?

Fullscreen versions modify the movie from the original format to fill the entire screen of your television. Often times this means that the sides of the movie are “cut off” to fit the picture to your television screen.

Widescreen versions maintain the size and shape of the theatrical version of the movie. The picture adjusts with black bars on the top and bottom to fit the picture on your television with a wider and shorter aspect ratio. This format ensures that you are able to view the picture as intended for the theatre.

What types of videos do you offer and what do their ratings mean?

Harmony Digital Media Consortium and Hewlett-Packard have worked closely with PTA in selecting theatrical and television titles for this video store. Collectively, we strive to offer only video entertainment suitable for families. In making title selections, we have relied upon ratings provided by the Motion Picture Association of America (MPAA) and the broadcast and cable television networks, as well as reviews and assessments of third party information sources. As an added security measure, PTA Video Store requires customers to enter a valid credit card number as age verification or proof of parental permission when purchasing PG13 rated materials.

Videos available on this site include titles rated by the Motion Picture Association of America as:

And titles rated by the broadcast and cable television networks as:

Movies and television programming that appear in this store but have not been rated by the MPAA or that do not carry ratings consistent with the TV Parental Guidelines are in Harmony's opinion equivalent to materials carrying a G, PG or TVPG rating.

Videos with the following ratings (and unrated materials with similar content matter in the opinion of Harmony) have been excluded from this video store:

For more information on the Motion Picture Association of America’s rating system, please visit www.mpaa.org/FilmRatings.asp and for information on TV ratings and the TV Parental Guidelines please visit www.tvguidelines.org/ratings.htm.

PTA feels that it's the responsibility of parents, teachers, and other caregivers to manage children's exposure to electronic media and to promote their media literacy. Ratings are designed to give parents guidance, not make decisions for them. Each family and each child is different. In addition to knowing the ratings of videos, parents should research the plots and themes of specific titles (reading about them in a few different sources) to determine what is appropriate for their children. Because each family has different standards for what may be appropriate for viewing, PTA, Harmony and HP do not make any representations or warranties about the suitability of any particular video for your family. We encourage parents to review and understand the ratings system and to make thoughtful and informed decisions about their family's use of media. To learn more about PTA's position on media and technology click here Media & Technology.

How often do you update your video listings?

We update video listings on an ongoing basis. New videos are added when they are released by studios or other video rights owners, as long as they meet the family-friendly ratings approved for this site.

How do I find videos that I want to purchase?

We provide many ways for you to easily find videos that you will enjoy:

On our home page, check out the New Releases, Coming Soon, and Recommended For You sections.
You can also use the navigation pane on the left side of the home page to browse new releases or choose a particular movie category.
If you're looking for a specific title, try entering it in the Search field at the top of every page.

How do I purchase a video?

Why can't I find a specific video that I am looking for on this site?

This site only offers family-friendly content. If you believe the DVD you are looking for is family-friendly, then the studio or the rights owners may not have released the title for sale at this time. We are always adding videos to our library as they become available, so please check back often.

How do I view movie previews?

To view movie previews you need to have the Adobe Flash Player installed on your system. Flash Player can be installed from Adobe's website.

Do you offer Parental Controls?

We comply with the Child Online Privacy Protection Act (COPPA).

No rated R, NC-17, or Adult-only content is available on the site.
Users must be 13 years of age or older to register for the service.
Parents should use caution when authorizing minors over 13 years to use an account, as parental controls cannot be set for accounts.

Looking for video downloads?

This service is no longer offered on this site. If you need assistance with a download you already purchased, please send an email to Customer Support with your order number.

What are the Terms and Conditions for using this service?

Click here to view the Terms and Conditions for using this service.

What is your Privacy Policy?

Click here to be redirected to our Online Privacy Statement.

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Account Information

How do I create my free account?

Click on the Create a New Account link at the top of any page. To create your account, simply enter your:

First name
Last name
Username
E-mail Address
Password
Password Question
Year of Birth

Why do I need to create an account?

Creating an account registers you in our system, allowing you to redeem your gift cards, use credit cards, and purchase your videos. Plus, when you have an account we can better assist you if you have any questions. Your account is free and easy to setup!

How old do you have to be to sign up for this service?

You must be 13 years of age or older to register for the service.

Are there any requirements to keep in mind when creating my username or password?

Your username and password need to be between 5 - 20 characters, using any combination of letters, numbers and special characters.

How do I update my account information?

Click on the Login link found at the top of any page. After logging in, you will be presented with and Edit Your Profile page where you can change your account information. If you are already logged in, click on the 'My Account' link in the upper right hand corner. Here are the things you can do with your account.

Edit Your Profile: On the “Edit Your Profile” page, you can change your login or address information. This is also accessible by clicking on “Personal Data & Addresses”, if you are somewhere else in your account.
My Purchases: In the left hand column, clicking on “My Purchases” will present you with the orders you have placed, including order number and shipping status. Clicking on the order number will provide with the order details.

How do I change my billing address?

How do I change my password?

How do you protect my personal information?

We do not share your personal information or email address with third parties. Please review the Privacy Policy for more information about your rights.

I forgot my password. What should I do?

Click the Login link found at the top of any page then select "Forgot Your Password?" in the Returning Customer section. The wizard will guide you through a few steps. When this process is complete, we'll email a new password to you.

My email is down. How can I receive a new password?

For security reasons, Customer Support cannot edit or provide passwords to customers.

If your email is down temporarily, you can choose the Forgot Password link on the Member Login page and the password will be available to you when your e-mail is working again.

Will my account ever expire?

No. Your account does not have an expiration date. If you're having trouble accessing your account, please make sure you are using the correct password. If you are still experiencing issues, email Customer Support.

If I provide my email address, will I start receiving unwanted emails or spam?

In accordance with our privacy policy, we do not share any of your information.

Can I cancel or delete my account?

Customer Service can deactivate your account for you. Simply email Customer Support for assistance.

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Orders & Billing

What forms of payment do you accept in addition to gift cards?

We gladly accept Visa, MasterCard, Discover, and American Express. You can use a credit card if your purchase total is more than your gift card balance, or if you return to our site and make additional purchases without a gift card.

Do I have to pay sales tax?

Yes, all purchases from this site will be subject to state and local sales tax where applicable. Sales tax is determined on a state-by-state basis. The amount of tax, if any, is shown during checkout.

I added something to my cart but it remains empty without any error message.

Your browser settings might be limiting the cookies that are required to keep track of the items you added to your cart. To correct this follow these steps:

Within Internet Explorer, click on Tools, Internet Options, then Privacy tab.


Set the cookie level to 'Medium' by moving the sliding bar.


Now, click the Sites button. In the lower box labeled 'Managed Websites', make sure www.ptavideostore.com has a setting of 'Always Allow'. If it says 'Always Block', double-click on it so it appears above, then click on 'Allow'.


Click Apply, then click OK.


Refresh your browser by pressing the F5 key on your keyboard.

On the top menu, choose Tools, Options.


In the Options window, click the 'Privacy' icon at the top.


On this page, under the Cookies section, choose 'Exceptions . . .'.


In the Exceptions window, enter the name of the website (www.ptavideostore.com) and click 'Allow'.


Click 'Close'.


Refresh your browser by pressing the F5 key on your keyboard.

My purchase total does not match the charge on my card.

Please email Customer Support with your name, order number, and conflicting charge information.

My credit card was not accepted/has expired. What should I do?

Please double-check the information you entered, try another credit card, or contact your credit card company.

What is your Return Policy?

We apologize for any inconvenience; however, we do not offer exchanges or accept returns.

Did we send you the wrong title or a damaged DVD?

If you received the wrong title or if any of the merchandise you received is damaged, we can issue a refund for the item if you return it within 21 days of the ship date on your invoice.

PLEASE NOTE: The product packaging must be unopened (original shrink-wrap still in place). Once we receive the merchandise, we will refund the proper amount to your original method(s) of payment. Unfortunately, we cannot offer refunds on opened merchandise and we do not accept CODs.

To process your refund, please send damaged or incorrect merchandise to the address below with a description of the issue and your name, address, email, and CUST REF #. Our refunds department will work to resolve the problem as quickly as possible.

Can I cancel an order?

Once you have purchased a video, you cannot cancel the order. Our automated fulfillment system starts working for you immediately after you place your order and begins the delivery process.

How do I check the status of my orders?

What do I do if I encounter an issue with billing?

If you have a billing issue at any time, please email Customer Support with your name, order number and billing issue information.

How do I find my order number?

To find your order number, launch the video store website and login. Go to 'My Account' (upper right) and click on 'My Purchases' (menu on left). All your orders are listed with their order number. The order number can also be found on your packing slip in the 'P.O. #' box on the upper right or in your order confirmation email as the 'Order Reference Number' in the first paragraph.

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Shipping & Tracking

How are orders shipped?

Once your order is processed, it is shipped via the US Postal Service.

Has my order shipped? How can I tell?

Orders typically take 2-3 business days to process. Once processed, you will receive an e-mail confirming shipment.

How can I track my order?

Since orders are shipped via the US Postal Service, you cannot track them. However, you can track the status of your order by going to My Account and selecting My Purchases.

I never received my order, what should I do?

Orders are typically processed in 2-3 business days and take an additional 5-7 business days for delivery. If your order is not delivered within this timeframe, please email Customer Support with your order number.

An order arrived, but it was damaged or contained the wrong DVD title. What should I do?

Please refer to our DVD Return Policy under the Orders & Billing FAQ section on this page.

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Gift Cards

How do I obtain redeemable gift cards?

Video gift cards are available at select retailers near you!

How do I use a gift card on the site?

Once you've selected the videos you wish to purchase, you can redeem your gift card during the checkout process. Simply enter the code on the back of the card along with the accompanying PIN number when prompted.

If I don't use the full amount of my gift card at time of my purchase, can I come back later and use the remaining amount?

Absolutely.

What is your cash back policy on gift cards?

Residents of CA, MA, MT, RI, VT, and WA are allowed cash back on their gift cards. The qualifying remaining balance and the amount that will be paid back vary between states. If you are a resident of one of these states, please email Customer Support. Include your gift card number, full name and mailing address.

What if the code on my gift card does not work?

Check to make sure the card number and PIN code are entered exactly as printed, including any leading zeros. Should your card not be working correctly, or should you encounter any other issues relating to the gift card itself, please email Customer Support with the gift card number.

The videos I want to purchase total more than my gift card amount. What should I do?

If your total purchase amount is more than the amount redeemable on your gift card, you can use a credit card to pay the remainder of the balance. We accept Visa, MasterCard, Discover, and American Express.

How long should I keep my gift card?

After making a purchase from our site, please remember to keep your gift card until you're sure you are satisfied with your purchase If you need to return an item, your gift card will be credited with the amount.

I have lost my gift card, what should I do?

Gift cards are non-refundable and will not be replaced if lost, stolen, destroyed, damaged, or used without your permission.

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Contact Us

How can I contact Customer Support?

You can send an email to Customer Support at any time if you require assistance while using our service. Please be sure to visit our Help pages first to see if they address your question or issue.

What if I have issues with my gift card?

Should your gift card not work correctly, or should you encounter any other issues relating to the gift card itself, please send an email to Customer Support with the gift card number.

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